Security

Your customers' words are sensitive. We treat them that way.

Support data is some of the most personal a business holds - order details, complaints, account information. Here's plainly how AANISSGUPPY stores it, who can reach it, and the guarantees around what the AI is ever allowed to send.

What we store, and for how long

  • Ticket content and the knowledge you connect, so triage and drafting can work.
  • Processing metadata - category, sentiment, routing decisions - tied to each ticket.
  • Retention windows you configure, with deletion honoured across backups on a defined schedule.

Encryption, in transit and at rest

  • All traffic between you, your customers, and AANISSGUPPY is encrypted in transit with TLS.
  • Stored ticket and knowledge data is encrypted at rest.
  • Secrets and API credentials are held in managed, access-controlled storage - never in plain text.

Access is scoped and accountable

  • Your agents see only the tickets their role and team allow.
  • Administrative access on our side is limited to what's needed to run and support the service.
  • Sensitive actions are logged, so there's an accountable trail of who did what.

The approval-mode guarantee

Nothing is ever sent to a customer beyond what you explicitly configure. By default, every reply waits for a human. Automatic sending only happens for the specific categories you approve, above the confidence threshold you set - and you can switch it off entirely at any time.

Off by default, on only by your choice

Our compliance posture, stated honestly

We'll only ever tell you what's genuinely true today. The practices above - encryption, scoped access, configurable retention, and approval-gated sending - are in place now. Where a formal certification is in progress rather than complete, we say so directly and won't imply a status we haven't earned. If you have a specific compliance requirement, reach out and we'll give you a straight answer on where we stand.

Have a security requirement?

Talk to us about your data handling, retention, and compliance needs, and we'll answer plainly.

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