One engine that runs every ticket end to end
Read, tag, respond, route. The Desk Engine is the sequence that fires on every conversation the instant it arrives - and each stage is inspectable, configurable, and grounded in your own data.
Read
Understood the moment it lands, on any channel.
Tag
Category and sentiment attached before a human looks.
Respond
A grounded draft, ready for review or auto-send.
Route
To the right agent, or resolved outright.
Everything the engine is made of
AI Ticket Triage
Categorizes and prioritizes every incoming ticket automatically.
ExploreAuto-Drafted Responses
Pulls from your own knowledge base and resolved tickets, not generic templates.
ExploreSentiment Detection
Flags a frustrated or urgent customer before they escalate to be heard.
ExploreSmart Routing
Sends each ticket to the right agent, or resolves it directly when confidence is high.
ExploreKnowledge Base
The living source of truth that powers every drafted answer.
ExploreSupport Analytics
Response time, resolution rate, and sentiment trends in one view.
Explore