Grounded in your knowledge, not a generic template
Every draft is written from your own knowledge base and the tickets your team has already resolved. It sounds like you because it is built from you - and a human stays in the loop exactly as much as you decide.
Where the words come from
- Your published help articles and internal policy notes.
- The phrasing and resolutions from tickets your team has already closed successfully.
- The specific customer context - order status, plan, prior conversations - pulled in automatically.
When the knowledge to answer confidently isn't there, the draft says so and hands the conversation to a human instead of inventing an answer.
Yes - you can move to annual billing at any time from Settings → Plan. We’ll prorate your current month automatically, and annual saves you two months versus paying monthly. Want me to switch it over for you now?
Draft for review, or auto-send when you’re ready
Review mode
The draft waits in the agent’s reply box. They read, tweak a line if needed, and send. Every response still passes a human - it just starts from a running head start instead of a blank cursor.
Trusted auto-send
For the categories you explicitly approve - password resets, invoice links, order status - and only above a confidence threshold you set, the reply can go out on its own. Everything else stays in review.
The rest of the Desk Engine
AI Ticket Triage
Categorizes and prioritizes every incoming ticket automatically.
ExploreSentiment Detection
Flags a frustrated or urgent customer before they escalate to be heard.
ExploreSmart Routing
Sends each ticket to the right agent, or resolves it directly when confidence is high.
ExploreKnowledge Base
The living source of truth that powers every drafted answer.
ExploreSupport Analytics
Response time, resolution rate, and sentiment trends in one view.
ExploreGive every agent a running start
Trial AANISSGUPPY on your inbox and see drafts written in your own voice, from your own knowledge.