Priced to the volume you actually handle
Three tiers that track the size of your queue, not the number of seats. Start free, and move up only when your ticket volume genuinely calls for it.
- Core AI ticket triage
- Auto-drafted responses from your knowledge base
- Email and live chat channels
- Review-mode replies with human approval
- Essential response and resolution analytics
- Everything in Starter
- Smart routing by skill and load
- Sentiment detection and priority flagging
- WhatsApp channel included
- Trusted auto-send on approved categories
- Full sentiment and workload dashboards
- Everything in Growth
- Custom workflows and routing rules
- Custom knowledge and category taxonomy
- Priority support and onboarding
- Data migration from your existing helpdesk
All plans start with a no-commitment free trial. No card needed to begin.
What's in each plan
| Capability | Starter | Growth | Scale |
|---|---|---|---|
| AI ticket triage | |||
| Auto-drafted responses | |||
| Knowledge base | |||
| Sentiment detection | - | ||
| Smart routing | - | ||
| Trusted auto-send | - | ||
| WhatsApp channel | - | ||
| Support analytics | Essential | Full | Full + custom |
| Custom workflows | - | - | |
| Priority support | - | - | |
| Helpdesk data migration | - | - |
Pricing questions, answered
Email and live chat are available on every plan. WhatsApp is included from the Growth plan up. Each channel feeds the same queue, so triage, sentiment, and routing work identically no matter where a customer reaches you.
Yes. On the Scale plan we handle migration of your historical tickets and knowledge content so the engine starts grounded in your real history. On Starter and Growth you can import your existing help articles and macros yourself to seed the knowledge base.
Plans are anchored to the volume of tickets AANISSGUPPY processes each month. You pick the tier that matches your range, and if you consistently move into a higher range we help you shift plans rather than surprising you with overage penalties.
The free trial has no commitment and no card required to start. Paid plans are billed monthly with no long lock-in; Scale agreements can be structured annually if that suits your finance team better.
Only if you turn it on. Every plan starts in review mode, where a person approves each reply. Trusted auto-send is opt-in, limited to the categories you approve, and gated behind a confidence threshold you control.