See where support actually stands
Not vanity metrics - the numbers that tell you whether customers are being helped well and whether your team is set up to keep doing it. Response time, resolution rate, sentiment trend, and workload, in one honest view.
First response time
Track how quickly customers hear back - and how much of that first touch is now instant.
Resolution rate
See how many tickets close on first contact, and how many resolve without a human at all.
Resolved without an agent
Sentiment trend
Watch how customer mood moves week over week, and whether early flagging is catching frustration sooner.
Agent workload
Who is carrying what, where the pressure sits, and whether routing is keeping load fair across the team.
Category volume
Which topics drive the most tickets, so you know where a new help article or product fix would pay off most.
The rest of the Desk Engine
AI Ticket Triage
Categorizes and prioritizes every incoming ticket automatically.
ExploreAuto-Drafted Responses
Pulls from your own knowledge base and resolved tickets, not generic templates.
ExploreSentiment Detection
Flags a frustrated or urgent customer before they escalate to be heard.
ExploreSmart Routing
Sends each ticket to the right agent, or resolves it directly when confidence is high.
ExploreKnowledge Base
The living source of truth that powers every drafted answer.
ExploreMeasure what matters, honestly
Trial AANISSGUPPY and get a clear read on response time, resolution, sentiment, and workload from day one.