Every ticket read, tagged, and answered before your team opens the inbox.
AANISSGUPPY triages incoming tickets the moment they arrive, drafts responses from your own knowledge base, flags frustrated customers early, and routes everything to the right person - or resolves it outright.
A working preview of the triage flow. Illustrative tickets.
Support breaks in three predictable places
A frustrated customer's message sits in a queue with fifty others, indistinguishable from routine requests until they escalate to be heard.
The same question gets answered from scratch every single time, burning hours your team could spend on the hard cases.
Tickets pile up with no clear sense of who should be handling what, and the wrong person picks up the wrong problem.
Four stages, run on every ticket, in the time it takes to arrive
Read
Every incoming ticket is read and understood the moment it arrives - across email, chat, and WhatsApp.
Tag
Categorized and checked for sentiment, so urgency and intent are visible at a glance, not after triage.
Respond
A draft is generated from your knowledge base, ready for review or, when configured, an automatic reply.
Route
Sent to the agent best suited to handle it - or resolved outright when it's simple and confidence is high.
What the AI actually does
Four capabilities that work together on every conversation - each one inspectable, configurable, and grounded in your own data.
AI ticket triage
Categorizes and prioritizes every incoming ticket automatically, so the queue orders itself by what actually matters.
Auto-drafted responses
Pulls from your own knowledge base and past resolved tickets - never a generic template - and hands your agent a running start.
Sentiment detection
Flags a frustrated or urgent customer before they have to escalate to get attention - reading language, punctuation, and repeat contact.
Smart routing
Sends each ticket to the agent best suited to handle it, or resolves it directly when the model's confidence clears your threshold.
One engine, two very different moments
Startups
A support desk that scales with your volume before you need to hire a big team. Auto-resolution handles the repetitive questions; you and your first agents handle the ones that need a human. Growth in ticket count stops meaning growth in headcount.
Support that scales without hiringGrowing support teams
Smart routing and sentiment-aware prioritization across a larger agent team. Work is balanced by skill and load, frustrated customers surface to the top, and every agent starts from a grounded draft instead of a blank reply.
Balance workload across your teamThe shape of the difference
Directional outcomes shown while we gather live usage data. We would rather show you the mechanic than a number we can't stand behind.
Type a customer message.
Watch it get triaged.
This runs the real triage sequence on whatever you type - category, sentiment, and a first-pass draft. It's the same logic that greets every ticket the moment it lands in your inbox.